Miranda Lewis

119: Management & the Worker — Roethlisberger & Dickson

November 12, 2024 Miranda Lewis 0:04:36
We return for another look at the Hawthorne Studies through Fritz Roethlisberger and William Dickson’s 1939 book Management and the Worker. The work chronicles five years of experiments that initially sought the optimal conditions for increased worker performance but evolved into an examination of the social controls that worker exercise over themselves for self-preservation against managerial decisions. It also includes an introspective look into the researchers themselves as they had to design new experiments to make sense of the surprising and contradictory findings. The book is incredibly detailed and laid the foundation for the development of the Human Relations tradition in organization studies.Read More

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115: Sociology of Science — Robert K. Merton

July 23, 2024 Miranda Lewis 0:03:54
Robert K. Merton was a sociologist who founded the study of the sociology of science, how acts of research influence and are influenced by the contexts being studied. Two of his early essays exemplify this body of work whereby he and his research teams reflect on the challenges and difficulties of performing field work. In this episode, we examine two speeches delivered in 1947 – “The Machine, the Worker, and the Engineer” and “Selected Problems of Field Work in the Planned Community” – that exemplifies the effort to better understand how to study social change in organizations due to technology change.Read More

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114: Sociotechnical Systems — Trist & Bamforth (revisited)

June 6, 2024 Miranda Lewis
With over 110 episodes in our catalogue, we decided it was time to take a step back and revisit one of our earlier episodes that continues to come up time and again. Episode 34, covering Trist & Bamforth’s study on the longwall method of coal-getting, was referenced in sixteen (16) episodes since its release. That is more than any other episode! This re-release includes a new supplement further the conversation to contemporary issues and a sidecast on the use of this study as a cautionary tale for professional education.Read More

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112: Hierarchies & Promotion – The “Peter Principle”

April 9, 2024 Miranda Lewis 0:04:04
The diligent administrative assistant moves up to supervisor but fails. The assembly line worker is promoted to foreman but cannot do the job. A teacher earns a deputy principal position in a school but falls flat on their face. Why is that? Why does this seem to happen across organizations? In The Peter Principle, Lawrence J. Peter and Raymond Hull not only provides answers to these questions, they delve into all the possible implications. The Principle goes like this, “In a hierarchy, everyone rises to their level of incompetence.” How they derived this principle the subject of our conversation that explores one of the funniest but more insightful book on the perils of organizational life ever written.Read More

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102: Executive Leadership — Sloan’s “My Years at General Motors”

June 13, 2023 Miranda Lewis 0:04:52
Alfred Sloan was President, Chairman, and CEO of General Motors from 1923 to 1956. His memoir “My Years at General Motors” tells his story about how he took a corporation consisting of several disparate and competing companies and shaped them into division that manufactured cars tailored to different segments of society. He constantly pursued and integrated new technologies into the automobiles themselves while also shaping the buying experience through the introductions of different styles, improved relations with dealings, and financial services that rivaled banks.Read More

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101: The Motivation to Work — Frederick Herzberg

May 9, 2023 Miranda Lewis 00:04:47
Frederick Herzberg’s “The Motivation to Work” presents the results of over 200 interviews with engineers and accountants working in the Pittsburgh area regarding what satisfied and dissatisfied them on the job. They would find that factors leading to satisfaction, such as achievement and performance, were very different than those leading to dissatisfaction, such as company policies or relationships with co-workers and managers. The result became known as Herzberg’s Two-Factor Theory of Job Satisfaction, also known as the motivator-hygiene theory.Read More

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95: Labor-Management Relations – Tom Lupton

November 8, 2022 Miranda Lewis 0:04:39
This month, we discuss examine Lupton’s famous study of worker-management relations, "On the Shop Floor: Two Studies of Workshop Organization and Output" published in 1963. Tom Lupton spent 12 months as a factor worker in two different settings examining why workers intentionally worked at a level below management expectations. He found that social structures formed that protected workers from overuse or abuse by management and ensured a stable pay. These structures discouraged workers from working too hard or not hard enough. In Part 1, we will examine the cases in depth and present Lupton’s findings.Read More

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83: Organizational Design — Jay Galbraith

November 9, 2021 Miranda Lewis
We discuss several works by Jay Galbraith on the theory and practice of organizational design, which is about creating organizations to provide better outcomes and serve the organization’s purpose and strategy. This episode begins with a focus on one of Jay Galbraith’s earlier publications, an article titled, “Organizational Design: An Information Processing View” for designing organizations to make better decisions in times of high uncertainty, and then brings in his more recent works promoting his five-point “Star Model,” a design tool for use by managers. Read More

80: Management Theory & Practice — Sumantra Ghoshal

September 14, 2021 Miranda Lewis
We discuss a critique of business education -- Sumantra Ghoshal’s article from the Academy of Management Learning and Education, “Bad Management Theories are Destroying Good Management Practices.” He describes a feedback loop between schools and practitioners that has led to theories based on a “pretense of knowledge” that assumes causality and predictability of the business environment and a “gloomy vision” that assumes the worst of human nature. In effect, theories are built around ideas that managers cannot be trusted and matters of complexity can be managed through mathematical models, setting ethics and morals aside. A great think piece for considering the roles of business schools and professional education!Read More

71: Managerial Behavior — Melville Dalton

December 15, 2020 Miranda Lewis
2020 ushered in a full year of major change and renewed a lot of conversations about how we work, live, and cooperate in organizations and societies. In that spirit, we discuss Melville Dalton's classic 1959 book "Men Who Manage: Fusions of Feeling and Theory in Administration." The study provided an intimate look at how men (as these were all men at the time) entered into the managerial culture of a firm, how the separations between managers are workers were structured and maintained, and how managers felt about their standing -- which ranged from secure to tenuous. In Part 1, we focus on the study itself, which is still very relevant not only for understanding what happens within the circle of managers but also how the boundaries can exclude others, particularly along gender lines.Read More