78: Patterns of Bureaucracy — Alvin Gouldner
We discuss a classic 1954 book by Alvin Gouldner titled, Patterns of Industrial Bureaucracy. This describes the results of an ethnographic study conducted at a gypsum processing plant that included both a mine and a production line for construction materials. Gouldner and his team uncovered three distinct patterns of bureaucratic rules based on the acceptance and compliance of bureaucratic rules by workers and management – patterns still relevant today.